Transparent policies that protect you and our service providers. Read carefully before using the MOYO platform.
These Terms and Conditions (“Terms”) govern your access to, and use of the services made available on the MOYO mobile application and/or the MOYO mobile application (collectively, the “Platform”). These Terms, along with our Privacy Policy and any additional guidelines, disclaimers, or supplemental terms issued by MOYO from time to time (“Supplemental Terms”), form a legally binding agreement between you and MOYO International Pvt. Ltd. (“MOYO”, “we”, “us”, or “our”).
The Privacy Policy and any applicable Supplemental Terms are an integral part of these Terms. In the event of any conflict between these Terms and the Supplemental Terms with respect to specific services, the Supplemental Terms shall prevail.
MOYO International Pvt. Ltd. is a company incorporated under the companies act 2013 with its registered office at House no. 14-A KH.NO.86/22, K BLOCK, VIJAY VIHAR, Rohini Sector 5, Delhi, Northwest Delhi- 110085.
These Terms apply to:
By accessing or using the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms. If you are using the Platform on behalf of another person or entity, you represent that you have the authority to bind them to these Terms.
By using MOYO’s services, you:
MOYO provides a digital platform accessible via mobile application that enables users to discover, schedule and manage various home-based and personal services offered by independent third-party professionals (“Service Providers”). As part of our service facilitation, MOYO may assist in processing payments on behalf of Service Providers for services rendered to you.
The actual services delivered by Service Providers are referred to as “Professional Services”. These Professional Services are not provided by MOYO directly. MOYO is not responsible for the execution, quality, or outcomes of Professional Services. Service Providers operate independently and are solely responsible for the services they offer through the Platform.
MOYO does not employ Service Providers, nor do they act as agents, contractors, or representatives of MOYO. There is no master-servant, employer-employee, or principal agent relationship between MOYO and any Service Professional. Service Providers do not have the authority to bind or represent MOYO in any capacity.
MOYO shall not be liable for any unauthorized, negligent, or unlawful act committed by a Service Professional during the course of rendering their services.
Unless otherwise agreed upon in writing, the Platform is intended for personal and commercial use. MOYO’s services are designed for use within India. If you access or use the Platform from outside India, you acknowledge that you are subject to the terms and conditions applicable to that jurisdiction, and MOYO disclaims any liability arising from such use.
A key feature of MOYO’s service experience includes communication via:
These communications may relate to your bookings, service updates, or promotional offers. You may opt out of promotional messages via by contacting email, but doing so may limit MOYO’s ability to provide certain service-related updates.
In some cases, you may be required to provide valid identification to access certain Services or Professional Services. Failure to do so may result in denial of service.
For the purposes of these Terms, MOYO Credit shall be equivalent to INR 0.50 (Fifty Paise). Any MOYO Credits credited to a user’s account shall be reflected accordingly within the MOYO platform.
These are subject to the following conditions:
To access and use MOYO’s services, you must first create an account on the Platform (“Account”). During registration, you may be required to provide certain personal details, including but not limited to your mobile number, name, and email address. You must be at least 18 years of age to create an Account and use the Services.
By creating an Account, you represent and warrant that all information provided is true, accurate, current, and complete. You agree to promptly update your Account details in the event of any changes to ensure continued accuracy.
You are solely responsible for:
If you suspect any unauthorized access or use of your Account, you must notify MOYO immediately at email. MOYO is not liable for any loss or damage arising from your failure to maintain the security of your Account.
You are fully liable for all actions taken through your Account, including those by any third party using your account. MOYO shall not be responsible for any unauthorized access or misuse of your Account.
By creating an Account, you agree to receive communications from MOYO, including but not limited to:
You may opt out of promotional communications at any time via in-app settings or by contacting EMAIL, but you will continue to receive essential service-related messages.
To maintain service quality and accountability, MOYO may request reviews from you about Service Providers. Likewise, Service Providers may submit reviews about you. These reviews help us assess the suitability of both Customers and Service Providers for continued use of the Platform.
You agree:
By submitting User Content, you grant MOYO a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, and royalty-free license to:
This license enables MOYO to operate and improve the Platform and Services.
You waive any claims related to moral rights or similar rights in connection with the User Content. This means MOYO may use your content without attributing it to you, unless required by law.
MOYO reserves the right, without prior notice, to:
You are solely responsible for the legality and appropriateness of the content you post. MOYO is not liable for any misuse of publicly shared content by third parties.
By using the MOYO Platform and Services, you agree that we may collect, use, store, and process your personal data in accordance with our Privacy Policy. The Privacy Policy outlines:
We encourage you to read the Privacy Policy carefully to understand how your data is being handled.
In addition to the consent provided under the Privacy Policy, you expressly consent to MOYO:
All such use will be in accordance with applicable laws and our commitment to data privacy.
Subject to applicable laws, MOYO may be required to disclose your personal data to:
Such disclosures may occur in connection with criminal or civil proceedings, investigations, or other legal obligations. You understand and agree that MOYO shall have the right to comply with such lawful requests without prior notice to you.
The MOYO Platform allows you to request various Services at a time of your choosing, based on availability of service providers. To make a booking, you must follow the instructions provided on the Platform and furnish the necessary details.
MOYO will make reasonable efforts to match you with a Service Professional who is available at your requested time. If a match cannot be made, we will contact you to suggest an alternative time slot or alternatively you can change the suggested bid that you have made.
Once you place a service request:
MOYO reserves the right to charge users for the various services and features available on or through the Platform. These charges may vary depending on the type of service, location, time, and other factors.
MOYO may use third-party payment processors to handle transactions. Payments are subject to the terms and conditions of these processors. MOYO is not liable for errors or delays caused by them. In case of failed transactions, refunds will be processed as per the payment processor’s policies.
You may cancel a booking before the Service Professional arrives. However, cancellation fees may apply as per MOYO’s cancellation policy. Applicable taxes may also be deducted from any cancellation charges.
MOYO does not designate any portion of your payment as a tip or gratuity. While you are free to offer a tip directly to the Service Professional, it is entirely voluntary and not required.
At MOYO, we are committed to fostering a respectful, inclusive, and safe environment for both customers and the Service Providers. Your conduct plays a vital role in maintaining the integrity, quality, and safety of our services.
MOYO strictly prohibits any form of discrimination against Service Providers. This includes, but is not limited to, discrimination based on:
Refusing services or engaging in inappropriate behaviour toward Service Providers based on any of these grounds is a violation of these Terms and may result in suspension or termination of your account.
We expect all customers to treat Service Providers with courtesy and respect. You are responsible for:
Service Providers have the right to refuse service if:
MOYO reserves the right to restrict or revoke your access to the Platform if you engage in any behaviour deemed inappropriate, unlawful, or disrespectful toward Service Providers.
You agree that you will be held liable for:
If a Service Professional behaves in a manner that is:
You must report the incident to MOYO’s Grievance Officer at Email within 48 hours of the occurrence. Timely reporting helps us take appropriate action and maintain service standards.
MOYO is committed to fostering a safe, respectful, and inclusive environment for all Service Providers, with particular emphasis on the safety and dignity of female staff.
Any such conduct, whether direct or indirect, will result in:
MOYO offers an in-app SOS feature to assist in genuine emergencies during active or imminently scheduled engagements. When activated, SOS transmits essential details (location, booking ID, name and contact) to MOYO’s 24×7 Safety Desk and, where available, to local emergency responders, and may notify your configured emergency contact. Good-faith use will not attract penalties. Wilful misuse may lead to suspension/termination and recovery of direct mobilization costs. SOS depends on network/GPS availability and may be unavailable in some areas; MOYO does not control the response times or actions of public authorities. Nothing prevents you from contacting local emergency services directly. See the Privacy Policy for emergency-data handling details and the Code of Conduct/Provider Agreement for the Service Professional protocol.
We are dedicated to creating a platform where female professionals can work with dignity, confidence, and without fear. Any compromise on their safety will be treated with the utmost seriousness.
(a) The MOYO Platform may, from time to time, incorporate or provide access to services, content, tools, documents, or information that are created, owned, or operated by independent entities (“External Resources”). These may include links to websites, applications, or services not controlled by MOYO.
You acknowledge and agree that such External Resources are the sole responsibility of the respective third parties that provide them. Your engagement with any External Resource is entirely voluntary and at your own discretion and risk.
(b) MOYO does not endorse, control, or assume responsibility for the accuracy, reliability, legality, or completeness of any External Resource. We expressly disclaim all warranties, representations, and liabilities arising from or related to your use of such resources.
Should you choose to access or use any External Resource, you will be subject to the terms of service, privacy policies, and other contractual obligations of the respective third-party providers. All intellectual property rights associated with External Resources remain the exclusive property of their respective owners.
(c) MOYO encourages users to exercise caution and review the applicable policies of any External Resource before engaging with it. If you have concerns about any linked service or content, please contact our support or legal team for guidance.
You represent and warrant that all information, documentation, and data you provide in connection with your use of the Platform and Services is true, complete, and accurate at the time of submission and shall remain so throughout your engagement with MOYO. You agree to promptly notify us of any changes or updates to such information. MOYO shall not be liable for any loss, damage, or liability arising from your failure to provide accurate or updated information or to disclose any material fact.
You agree to fully cooperate with MOYO in the event of any legal, regulatory, or dispute resolution proceedings arising from your use of the Platform or any breach of these Terms. This includes providing documentation, testimony, or any other assistance reasonably requested by MOYO.
You are solely responsible for any content you upload, post, transmit, or otherwise make available through the Platform (“User Content”). You represent and warrant that:
(i) You own or have obtained all necessary rights, licenses, and permissions to share such User Content.
(ii) Your User Content and activities on the Platform do not violate any applicable laws, third-party rights, or contractual obligations.
(iii) Your User Content is free from viruses, malware, or any harmful code.
(iv) Your User Content does not contain or promote any material that is defamatory, obscene, hateful, discriminatory, unlawful, or otherwise objectionable, including but not limited to content that:
You agree not to misuse the Platform or Services. Specifically, you shall not:
You shall not engage in any activity that disrupts, interferes with, or harms the integrity or performance of the Platform or its associated systems.
You shall not attempt to gain unauthorised access to any part of the Platform, its servers, or any connected systems or networks, whether through hacking, password mining, or any other illegitimate means.
You agree not to directly or indirectly solicit, engage, or attempt to engage any Service Professional listed on the Platform for services outside the Platform, or encourage them to terminate their association with MOYO. This restriction is essential to protect the integrity, privacy, and trust of the MOYO ecosystem. You acknowledge that any breach of this clause may cause irreparable harm to MOYO and its Service Providers.
All rights, title, and interest in and to the Platform, Services, and all associated content, technology, trademarks, logos, software, and intellectual property (collectively, “MOYO IP”) are and shall remain the exclusive property of MOYO International Pvt. Ltd. or its licensors. Subject to your compliance with these Terms, MOYO grants you a limited, non exclusive, non-transferable, non-sub-licensable, revocable licence to access and use the Services solely for your personal or internal business purposes, in accordance with these Terms and any written instructions issued by MOYO.
No rights are granted to you other than those expressly stated herein. Any unauthorised use of MOYO IP shall constitute a breach of these Terms and may result in termination of access and legal action.
MOYO may, from time to time, invite or receive feedback, suggestions, bug reports, or other input from users regarding the Platform or Services (“Feedback”). By submitting such Feedback, you agree that MOYO shall have the unrestricted right to use, reproduce, modify, publish, distribute, and incorporate such Feedback into its products or services without any obligation to compensate, credit, or seek further consent from you. You waive any claims to intellectual property rights or moral rights in such Feedback.
Except as expressly provided in these Terms, nothing shall be construed as granting you any licence or right to use any intellectual property owned by MOYO or any third party. All rights not expressly granted herein are reserved.
These Terms shall remain in full force and effect unless and until terminated in accordance with the provisions set forth herein.
MOYO reserves the right to restrict, suspend, deactivate, or permanently terminate your access to the Platform or any part of the Services, at its sole discretion, under the following circumstances:
(i) Immediate Termination without notice, if:
(ii) Termination with Notice, upon providing you with thirty (30) days’ prior written notice, for any reason deemed appropriate by MOYO, including business, legal, or operational considerations.
You may terminate your agreement with MOYO at any time by providing written notice to EMAIL. Upon receipt of such notice, your account will be deactivated, and your access to the Services will be discontinued.
Upon termination of these Terms for any reason:
The Services provided by MOYO are offered on an “as is” and “as available” basis. MOYO expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement. MOYO does not guarantee that the Services will meet your expectations or be uninterrupted, timely, secure, or error-free.
Any advice, information, or communication whether oral or written obtained from MOYO or through the Platform shall not create any warranty unless expressly stated in these Terms.
While MOYO strives to maintain accurate information regarding services and pricing, occasional errors may occur. MOYO reserves the right to correct such errors without liability.
MOYO acts solely as a facilitator connecting users with independent Service Providers. MOYO is not responsible for the performance, conduct, or obligations of any Service Professional. By booking services through the Platform, you enter into a direct agreement with the Service Professional, and MOYO shall not be liable for any acts, omissions, or damages arising from such engagement.
If you choose to engage a Service Professional outside the MOYO Platform, you do so at your own risk. MOYO disclaims all liability in such cases, and you waive any rights or claims under these Terms.
MOYO does not warrant or guarantee the reliability, quality, or suitability of any Service Professional listed on the Platform. Selection and engagement are at your discretion.
You acknowledge and accept full responsibility for any consequences arising from your use of the Services or interactions with Service Providers. MOYO shall not be held liable for any resulting loss, theft, damage, or inconvenience.
MOYO maintains a complaints management system to address concerns related to Service Providers. This framework is operated in accordance with applicable laws and is intended to ensure fair handling of user grievances.
To the fullest extent permitted by law, MOYO, its affiliates, officers, employees, agents, and partners disclaim all liability for any loss or damage arising from:
In no event shall MOYO or its associated parties be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, business opportunities, data breaches, or reputational harm, even if advised of the possibility of such damages.
Subject to applicable law, MOYO’s total liability to you under these Terms shall be limited to the amount of commission received by MOYO in respect of the specific booking in question. In no case shall MOYO’s aggregate liability exceed INR 10,000 (Rupees Ten Thousand).
Nothing in these Terms shall exclude or limit any warranty or liability that cannot be lawfully excluded or limited under applicable law.
You agree to indemnify, defend (at MOYO’s option), and hold harmless MOYO International Pvt. Ltd., its parent entities, affiliates, subsidiaries, officers, directors, employees, agents, and representatives from and against any and all claims, demands, actions, proceedings, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees and settlement costs) arising out of or related to:
This indemnity obligation shall survive the termination or expiration of these Terms.
These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause below, the courts located in New Delhi, India shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms or your use of the Services.
Any dispute, controversy, or claim arising out of or relating to these Terms shall be resolved through binding arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996, as amended from time to time. The arbitration shall be conducted in New Delhi, in the English language, by a sole arbitrator appointed by MOYO.
The arbitration proceedings shall be confidential, and neither party shall disclose any information related to the proceedings except as required by law or for enforcement of the arbitral award. Each party shall bear its own costs, unless otherwise directed by the arbitrator.
The decision of the arbitrator shall be final and binding on all parties.
If you have any concerns, complaints, or queries regarding the Services, these Terms, or your experience on the Platform, you may reach out to our designated Grievance Redressal Officer:
Name:
Designation:
Email:
Address:
MOYO is committed to resolving all grievances in a timely and lawful manner. We will ensure that your complaint is acknowledged and addressed within the timeframes prescribed under applicable laws.
MOYO reserves the right to revise, update, or amend these Terms at any time, at its sole discretion. All changes shall become effective immediately upon being posted on the Platform. It is your responsibility to periodically review the Terms. Continued use of the Platform following any changes shall constitute your acceptance of the revised Terms.
MOYO may, at any time and without prior notice, add to, modify, suspend, or discontinue any aspect of the Services, temporarily or permanently, for business, legal, technical, or operational reasons. MOYO shall not be liable for any loss or inconvenience resulting from such changes.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a competent authority, such provision shall be severed from the Terms, and the remaining provisions shall continue in full force and effect. If a portion of a provision can be lawfully enforced, that portion shall be deemed valid, unless doing so would contradict the intent of the clause.
You may not assign, transfer, or delegate your rights or obligations under these Terms or your account without MOYO’s prior written consent. MOYO may assign or transfer its rights and obligations under these Terms to any affiliate, successor entity, or third party without notice or consent.
All legal notices, demands, or formal communications to MOYO (excluding routine support queries) must be sent to:
Email:
Address:
These Terms are intended solely for the benefit of the parties involved. No third party shall have any rights to enforce or rely upon any provision of these Terms.
MOYO shall not be liable for any delay or failure in performance of its obligations under these Terms due to events beyond its reasonable control, including but not limited to natural disasters, war, civil unrest, strikes, governmental actions, power or internet outages, or other force majeure events.
By continuing to use MOYO’s Platform and Services, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you have any questions, need clarification, or require support, please contact us at _
By continuing to use the MOYO platform, you accept these terms. For questions, reach out via in-app support or contact our Grievance Officer.